PS Health is committed to protecting the privacy and confidentiality of personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the RACGP Privacy and Managing Health Information Guidelines.

You may request access to your health information at any time. Requests must be made in writing. We will respond within a reasonable timeframe and provide access unless a legal exception applies.

A fee may apply for administrative handling or copying.

If you believe your information is inaccurate, incomplete, or outdated, you may request correction. We will take reasonable steps to amend the record or, where appropriate, add a note stating your concerns.

Email and telephone are used for administrative and appropriate non-urgent clinical matters only and do not replace consultations where examination or urgent care is required. Messages are monitored during business hours. We manage all communications in line with RACGP Standards and Australian privacy legislation.

We securely store all patient and practice records in accordance with the RACGP Standards and Australian privacy legislation. Records are retained for the legally required minimum period and are accessed only by authorised staff. When no longer required, records are securely and confidentially destroyed.

We are an appointment-based practice and offer both face-to-face and telehealth consultations. While we do not provide home visits, we reserve a limited number of same-day appointments for urgent medical concerns. If you attend without an appointment, our reception team will assess availability and prioritise care according to clinical need. Appointments can be made by phone, via our website, or through our online booking platforms, AutoMed and Healthengine.

Our goal is to provide high-quality, personalised, and compassionate care. If you have any feedback, concerns, or suggestions, please contact our Practice Manager at pm@pshealth.au.

We welcome patient feedback and regularly invite patients to complete confidential surveys to help us improve our services.

If you would prefer to raise a concern externally, you may contact the:

Office of the Health Ombudsman (OHO)
PO Box 13281, George Street, Brisbane QLD 4003
Phone: 133 646 (133 OHO)

Our practice is fully accessible for patients with mobility needs, including wheelchair access throughout the premises. A wheelchair is also available onsite if required.